IQAir® New Edition HealthPro® Plus Air Purifier

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Price: $899.00    

Product Feature

• HyperHEPA filtration proven effective down to 0.003 microns
• Guaranteed total system efficiency of 99.5%
• Covers up to 1,125 square feet
• Sophisticated control panel to easily control automatic operation via a programmable timer
• 120V 60Hz product version, safety approved for usage within North America only and not suitable for use in countries with 220-240V power supply

Product Description

It doesn't seem possible that an air purifier with more #1 reviews than any other air purifier could get better. But it has. In fact, the all-new IQAir New Edition HealthPro Plus offers up to 25% more clean air, up to 38% longer filter life, and a new level of quietness never before achieved in high-performance home air purification. With a modular tower design that is easy to snap open to replace filters, the HealthPro Plus is as beautiful as it is sturdy. It was designed, tested and certified in Switzerland by experienced technicians who are as passionate about building the finest air purifier as you are in owning one. Whether it's dust, dander, mold spores, pollen or low-level gases and odors, IQAir's HyperHEPA filtration is so amazingly good most other manufacturers are not even close to matching it. It's tested and certified to filter dust particles down to 0.003 microns (the world's smallest particle) with a guaranteed minimum efficiency of over 99.5%. That's 100 times better than what can be achieved by ordinary HEPA technology. Throw in IQAir's advanced V5-Cell gas and odor technology and the result is the world's most effective air purification system with a first-of-a-kind, aerodynamically optimized fan that averages 32% less noise across all 6 fan speeds. But that's not all. How a product looks and performs matters, but so does its durability. That's why the HealthPro Plus is constructed with the highest quality, non off-gassing ABS plastics. And to make using your HealthPro Plus super convenient from anywhere in the room, IQAir engineers included a sleek and efficient handheld remote control. And casters for easy movement.

IQAir® New Edition HealthPro® Plus Air Purifier Review

I like the machine for all the reasons stated by others: it works, it's powerful enough, the filters seem to be high quality and intelligently designed, etc. I did alot of research online and I'm glad I did, the world of air purifiers is a confusing one. But this has not disappointed.

However, like several other customers I had the dreaded "what is that funky paint/chemical smell coming from the machine?" moment happen a few days ago. I've only had it 3 weeks, but I had read the reviews on here so I knew something was up and that it wasn't just me. I now finally understand what causes it.

I spoke with a very helpful fellow at IQAir and he explained that it was probably the V5 filter (i then took apart the machine and tested each filter one at a time in the machine - start with the pre-filter, then add in the V5, then the HEPA - and smelled the air output with each one - yep it was the V5).

What happens with the V5 filter is it contains charcoal and it soaks up stuff in the air (odors, chemicals, etc.) whether the machine is running or not. So where the machine is stored, how long it is stored, how it's shipped, the kind of container (styrofoam, plastic?) it is stored and shipped in, etc. can mean that the filter gets lots of "usage" before it ever shows up at your door.

The purifier came in a cardboard box inside of a cardboard box, but the filters were not individually wrapped, so I'm pretty sure that it got stored in a warehouse somewhere for too long and just soaked up stuff. Maybe forklift exhaust. :)

I called Amazon to get some help. They handle customer service for the actual seller, Mr Vac and Mrs Sew. I explained the problem and they offered me a partial refund on the cost of the purifier, which was enough to get a new V5 filter .

So there it is. Now for a few possible solutions that I hope the seller and the manufacturer read and put into practice:

- The best solution by far is for IQAir to individually wrap and seal each filter before putting them in boxes and shipping them to re-sellers. Then add a step to assembly where the purchasers take each filter out of the sealed wrapper and put them in the purifier. The machine is pretty simple, adding this step wouldn't be much of a bother for the consumer.

IQAir can't control what re-sellers do and where they store things. Yet, if a consumer has this problem, as many of us have, we tend to associate it with the product, that means the IQAir brand takes a hit and I think they should change this process in order to preserve what is otherwise a very superior product.

- The next best solution would be alot more work and seems kind of silly, but...the re-sellers would need to be careful about where they store these machines and for how long. They would need a freshness date of some sort and to be stored in a "clean room". I know, it's ridiculous. But it's the only alternative to the first solution I could think of.

Again, overall a great machine, but there is one clear improvement they could make and I hope they do.

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